Refund Policy

1. Website Inquiries

Submitting a contact form or consultation request is free unless otherwise expressly stated. Submitting an inquiry does not create a purchase or payment obligation.

2. Quotes and Estimates

Preliminary website estimates, calculators and planning tools are not invoices and do not constitute final project pricing. Actual project pricing is established through the applicable proposal, estimate, contract or written agreement.

3. Deposits

If a project requires a deposit, the applicable proposal or contract will describe: deposit amount; payment timing; project conditions; cancellation terms; and refundability, if applicable. A deposit may be used to reserve scheduling, purchase materials, allocate labor or begin project preparation.

4. Cancellations

Cancellation rights may depend on: the project agreement; whether materials have been purchased; whether labor has been scheduled; whether work has begun; whether custom materials have been ordered; and applicable law. Customers should contact Krupp Landscaping LLC as soon as possible when requesting cancellation.

5. Custom Materials

Special-order, custom, personalized or non-returnable materials may not be eligible for a refund once ordered or committed, subject to applicable law and the terms of the project agreement.

6. Completed Services

Payments for services already completed are generally not refundable solely because a customer later changes their preference. If a customer believes that an agreed service was not performed according to the applicable written agreement, the customer should contact Krupp Landscaping LLC promptly so the issue can be reviewed.

7. Material Returns

Where materials are eligible for return, refund treatment may depend on supplier policies, restocking charges, transportation costs and the project agreement.

8. Weather and Site Conditions

Landscaping work can be affected by weather, soil, access, drainage, freezing temperatures, snow and other site conditions. Weather-related scheduling changes do not automatically constitute grounds for a refund. Project-specific remedies, if any, are governed by the applicable agreement.

10. Processing Refunds

If a refund is approved, it will generally be returned using the original payment method where practical. Processing time may depend on the payment provider or financial institution.

11. Non-Refundable Fees

Any non-refundable fees will be identified in the applicable project agreement, proposal or invoice where required.

12. Disputes

Customers should contact Krupp Landscaping LLC first so the matter can be reviewed. Nothing in this policy is intended to eliminate rights that cannot legally be waived.

13. Policy Changes

Krupp Landscaping LLC may update this Refund Policy from time to time. The updated policy will be posted on this page.

9. Refund Requests

Refund requests should be submitted to:

Include: customer name; contact information; project information; payment information sufficient to identify the transaction; and reason for the request. Do not email passwords, Social Security numbers or full payment-card information.

14. Contact

Refund questions may be directed to: